Terms of
Service
Plain language summary: By using Medly, you agree to use it responsibly. Medly is a reminder tool — not a medical device. We provide the service as-is and are not liable for missed doses or health outcomes. You own your data and can delete your account at any time.
1. Acceptance of Terms
By downloading, installing, or using the Medly application ("App," "Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the App.
We reserve the right to modify these Terms at any time. Material changes will be communicated through in-app notifications or email. Continued use after changes take effect constitutes acceptance.
2. Description of Service
Medly is a medication reminder and adherence tracking application. It enables you to:
- Record medications with dosage, schedule, and instructions
- Receive push notification reminders at scheduled times
- Log dose history (taken, skipped, missed)
- Create or join family/caregiver groups
- Allow authorized caregivers to view schedules and confirm doses
Not a medical device. Medly does not diagnose, treat, cure, or prevent any disease. It does not provide medical advice. All medication decisions must be made with a qualified healthcare professional.
3. Eligibility
To use Medly, you must be at least 13 years of age (16 in the EU/UK), have legal capacity to enter a binding agreement, and not be prohibited from using the service under applicable law. If under the minimum age, a parent or guardian must create and use the account on your behalf.
4. Account Registration
To use most features you must create an account with a valid email. You are responsible for providing accurate information, maintaining credential confidentiality, all activities under your account, and notifying us immediately of any suspected unauthorized access.
5. User Responsibilities & Acceptable Use
You agree not to:
- Manage medications for another person without their knowledge and consent
- Attempt unauthorized access to any part of the Service
- Reverse engineer, decompile, or disassemble the App
- Transmit any unlawful, harmful, or third-party-rights-violating content
- Use the Service in a way that impairs its infrastructure
- Create multiple accounts to circumvent restrictions or terminations
6. Caregiver Features
| Role | Responsibility |
|---|---|
| Patient | You voluntarily share your health data with authorized caregivers. You may revoke access at any time. |
| Caregiver | You may only use caregiver features with the explicit consent of the person whose medications you manage. Accessing another's health data without consent may violate applicable laws. |
| Accuracy | Dose logs marked by caregivers must accurately reflect actual administration. Falsifying records could have serious health consequences. |
7. Medical Disclaimer
Important: Medly is a reminder tool only. It is not a substitute for professional medical advice, diagnosis, or treatment. Medly does not verify medication accuracy, check for drug interactions, or flag dangerous dosages.
Always consult your physician or pharmacist regarding correct dosages, potential drug interactions, and any changes to your medication regimen.
In a medical emergency, call emergency services immediately. Do not rely on Medly for emergency health decisions.
8. Notification Reliability
We make reasonable efforts to deliver push notifications reliably. However, delivery may be affected by device OS settings, battery optimization, Do Not Disturb modes, network connectivity, or third-party push notification infrastructure.
Do not rely solely on Medly as your only reminder mechanism for critical medications. Maintain additional backup systems and always follow your healthcare provider's instructions.
9. Intellectual Property
The Medly application — including its design, code, trademarks, and content — is owned by Medly and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the App for personal, non-commercial purposes.
Your Data: You retain ownership of all data you input into Medly. We do not claim ownership over your personal health data.
10. Disclaimers & Limitation of Liability
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEDLY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING HEALTH CONSEQUENCES ARISING FROM MISSED DOSES.
IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID IN THE TWELVE MONTHS PRECEDING THE CLAIM (OR $50 IF NO AMOUNTS WERE PAID).
11. Indemnification
You agree to indemnify and hold harmless Medly and its officers, directors, employees, and agents from any claims, liabilities, damages, or expenses arising out of your use of the Service, your violation of these Terms, or your use of caregiver features without proper authorization.
12. Termination
By You
You may terminate your account at any time via "Delete Account" in app settings. Your data will be deleted as described in our Privacy Policy.
By Us
We reserve the right to suspend or terminate your account if we believe you have violated these Terms, with or without prior notice for serious violations.
Sections 7 (Medical Disclaimer), 10 (Limitations of Liability), 11 (Indemnification), and 15 (Governing Law) survive termination.
13. Subscriptions & Billing
Medly offers optional auto-renewable subscription plans (Premium and Family) that unlock additional features.
| Topic | Details |
|---|---|
| Free Trial | Eligible plans may include a trial period. At the end of the trial, your subscription auto-renews unless cancelled at least 24 hours before the trial ends. |
| Auto-Renewal | Subscriptions renew each billing period at the then-current price. Your payment method is charged within 24 hours before the period ends. |
| Cancellation | Cancel anytime via App Store or Google Play account settings. Access continues until the end of the current period. No partial refunds. |
| Apple App Store | Settings → [your name] → Subscriptions |
| Google Play | Google Play Store → Profile → Payments & subscriptions → Subscriptions |
14. Third-Party Services
Medly is built on third-party cloud infrastructure for authentication, data storage, and push notifications. Your use may also be governed by the respective provider's terms of service. The App is distributed through Apple App Store and Google Play, also subject to their terms.
15. Governing Law & Disputes
These Terms are governed by applicable law. Any dispute shall first be attempted through informal negotiation — contact us at legal@medly.app. If informal resolution fails, disputes shall be resolved through binding arbitration, except either party may seek injunctive relief for intellectual property violations.
16. App Store Specific Terms
Apple App Store
These Terms are between you and Medly only, not with Apple Inc. Apple has no obligation to provide maintenance or support. If the App fails to conform to any warranty, you may notify Apple for a refund of the purchase price — Apple has no other warranty obligation.
Google Play
These Terms are between you and Medly only. Third-party platform providers are not responsible for the App or its content.
17. Changes to Terms
We may modify these Terms at any time. We will notify you of material changes via in-app notification or email at least 14 days before they take effect. Continued use constitutes acceptance. If you do not agree, you must discontinue using the Service.
18. Contact
For questions about these Terms, contact:
| Contact | Address |
|---|---|
| Legal | legal@medly.app |
| Support | support@medly.app |
Effective as of February 21, 2026.